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Contact Us

GetCheckedOnline is a service of the BC Centre for Disease Control (BCCDC). Please use this form to send us an email if you:

  • Have any technical difficulties with this website.
  • Have any problems with your account.
  • Have questions or feedback about GetCheckedOnline.

We will respond within 3 business days. Please check your junk/spam folder if you did not receive a response.

Please do not email to ask about your test results, as we can only give this information out over the phone or in person at the BCCDC STI Clinic.

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Where can I ask about my test results?

If you need to contact the provincial STI Clinic about your test results, please call during business hours to speak to one of the clinic nurses. Please have your GetCheckedOnline client code ready (you can find your code at the top of your Account page).

Clinic Line: 604.707.5603

Monday: 8:45 AM - 4:00 PM
Tuesday: 8:45 AM - 4:00 PM
Wednesday: 8:45 AM - 7:30 PM
Thursday: 9:45 AM - 4:00 PM
Friday: 8:45 AM - 4:00 PM
Saturday: 9:45 AM - 4:30 PM

BC Centre for Disease Control
655 West 12th Avenue
Vancouver, BC V5Z 4R4

Where can I ask questions about my sexual health?

If you have questions about sexually transmitted infections (STIs) or your sexual health, contact your health care provider or connect online with a BC Centre for Disease Control nurse at SmartSexResource.

If you have an urgent question about your sexual health, you can call the provincial nurse line. Dial 8-1-1 from anywhere in British Columbia to speak with a nurse at any time of the day or night. Please do not call the provincial nurse line for your test results, as the nurses will not have access to this information.

Have Questions?

You can contact us if you have any questions. For more information about sexual health and STIs, visit SmartSexResource.

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Preventing STIs

It is a good idea to be tested regularly for STIs, especially if you have new or casual sexual partners. Being informed, communicating with partners, and using safer sex practices are ways to help improve your sexual health.

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Your Privacy

Your privacy is important to us. Any personal information collected is protected and described in our Privacy Policy.

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Other Resources

Need more information or someone to talk to? There are lots of online resources and local services that can help.

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GetCheckedOnline is operated by the BC Centre for Disease Control, which is located on the ancestral, traditional and unceded territories of the Coast Salish Peoples, including the xʷməθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), and sel̓íl̓witulh (Tsleil-waututh) Nations.

PHSA improves the health of British Columbians by seeking province-wide solutions to specialized health care needs in collaboration with BC health authorities and other partners. Learn more about our agencies & services.

Copyright 2024 BC Centre for Disease Control. All rights reserved.

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